Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hancockcare@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hancockcare@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hancockcare@gmail.com.

Offer terms incase of returns       
If a return or cancellation causes the final order value to fall below the minimum  purchase value required for an offer, discount, coupon, or promotion, the offer will no  longer be applicable. Any benefit or discount availed will be adjusted against the refund amount. Example: If you purchase 3 shirts worth ₹1,000 each and receive a 10% discount on a minimum purchase of ₹3,000, you pay ₹2,700. If you later return one shirt, your final order value becomes ₹2,000 and no longer qualifies for the offer.  The ₹300 discount originally availed will be adjusted against the refund amount.

 

Cash on Delivery (COD) Fee A non-refundable COD handling fee of ₹99 is applicable on all Cash on Delivery  orders. This fee covers the additional processing and handling costs associated with  COD orders.

In case a COD order is cancelled or returned by the customer, the ₹99 COD handling fee will not be refunded. Any eligible refund for the product(s) will be processed as per Hancock Fashion's Return & Refund Policy, excluding the COD handling fee.

If an order is cancelled by Hancock Fashion or cannot be fulfilled due to reasons attributable to us, applicable charges will be refunded in accordance with our refund policy.

By selecting Cash on Delivery as your payment method, customer acknowledges and agree to the applicable ₹99 non-refundable COD handling fee.